About Us

Water Softening Kennewick, WA

Soft Water Specialists LLC

Soft Water Specialists LLC is a family-owned and -operated water softening company based in Kennewick, WA. We sell, install, and maintain water treatment systems for local households and businesses alike.

If you’re looking for quality services with a personal touch, you’ve come to the right place. Soft Water Specialists LLC will always give you the attention and personalized service that you’ll always come to expect and enjoy.

Our Humble Beginnings

Soft Water Specialists LLC wasn’t planned in the typical sense. Our founder, Matthew G. Mahany, found himself in the water industry and became a Master Water Specialist (MWS) almost 22 years ago due to the lack of opportunities in the aviation industry, his initially chosen field.

In pursuit of other possibilities, Mahany sought out a past mentor who owned a soft water distribution and retail company. His mentor saw great potential in him, but the general manager did not agree and informed the owner that he would make or break Mahany within 30 days.

Despite the initial prejudice against him, Mahany became known as an oak tree, a slow but consistent learner. He proved himself competent and capable, earning him a spot in the industry and a lifelong friendship with the general manager.

He then became fully immersed in the industry, working with a number of water treatment and plumbing businesses. Eventually, he started Soft Water Specialists LLC with the goal of providing the best water systems to clients in Washington—all at the best prices possible.

When the company was officially launched, Mahany started partnerships with the best local service providers, suppliers, and independent contractors. He then joined an independent dealer network.

A Message From the Owner

“The best part of this business is the people we get to serve.”

“I love meeting new and interesting people in the areas we serve. I consider all my clients my friends, and I really enjoy improving their lifestyles by improving their water. I’ve worked with some of the best water experts, business owners, and engineers in the industry. I was able to start a water treatment company for a local plumber and help make their business profitable.

I knew I could take what I learned in the past years and keep on improving my services, especially in Eastern Washington where there is a unique market and several water quality challenges like hard water, chlorine issues, and well water containing various chemicals.

We are overwhelmed by the support, feedback, and referrals that people give us. It truly pays to treat everyone like family.”

“Our goal is to be the best! If you’re not passionate about what you can do, you can’t be the best.”

“We believe that one of the keys to success is continued education and research. Training is extremely important to us, especially the Water Quality Association (WQA) certification. We are the only certified water specialists in our area, and we try to invite our competitors to engage in continued education with us.

Our team also participates in online training through channels that allow us to share our knowledge with customers and other dealers. We work with large manufacturers like Crusader Water, Enpress, Clack, Fleck, Pentair, and Watts. While we have yet to become a household name, we have grown to be known as the local water treatment experts.”

“We’re in it for the long haul, and we’re focused on meeting the challenges coming to the industry in the future.”

“Overall, I see great strides in water conditioning technology. There are many exciting things on the horizon, such as twin-tank sensor technology and electrodeionization. We plan to utilize these developments and concentrate our efforts on serving our clients with our all.”

Get in Touch With Us

You deserve to enjoy the benefits of soft water. If you’re interested in water softeners and filtration systems for your home or business establishment, contact us and work with a team that will take your needs and budget into account. We look forward to hearing from you!

Ina Eng
My soft water system was running continuously. I called and spoke to Jason who was very courteous as I explained the situation. He immediately sent Curtis out to put my system into Bypass until he can come out the next day. Jason came out the next day but my system was 12 years old and had to be replaced as they no longer have parts for my old system. He provided some options to allow me to make the best choice. He was very professional, courteous, and knowledgeable. The next day he and Curtis arrived promptly and installed a new system for me. The installation looks great. I’m excited about my new soft water system and it appears top notch. Both Jason and Curtis were awesome to work with. Thank you Jason and Curtis! Highly recommend Soft Water Specialist!
Ina Eng
2022-09-16
Catherine Bilyard
I am so glad I called Soft Water Specialists, I moved into a home with a water softener and no salt and I knew nothing about it. They came right out, added salt and taught me what to do. They are coming back soon to make sure it is all working. i feel confident I am in great hands. Thanks to caring professionals.
Catherine Bilyard
2022-09-14
Brandon Meador
Great service and a clean install. Exactly what we wanted. They also answered all of my questions and ensured me even if I had more they were just a phone call away. Highly recommend them for your water needs!
Brandon Meador
2022-09-14
Bob
Excellent service by Jason. Tookntime to explain again how systems work. Thank you
Bob
2022-09-13
Dan Bell
Our water always left our laundry smelling musty and sour. We tried everything including the self cleaning cycle using bleach, vinegar and baking soda and nothing worked. I looked up water softener companies and Soft Water Specialists came up and I saw that they had great reviews.  So I called and Matt answered. I asked a few questions and he said he could stop by in a couple of hours.  Matt arrived with Trevor, tested our water and explained what we needed to resolve our issues. I agreed with his recommendation and he installed the complete system today. He and Trevor did a great clean job of installing the equipment, ran it through its startup procedures and instructed me on the maintenance and when to call in case of an issue. Great job, very personable, professional and we are very happy with the water quality. We’ve run a few loads of laundry and guess what? The smelly, sour and musty smell is gone. The water tastes great and our clothes smell fresh and clean again. Thank you Matt and Trevor.
Dan Bell
2022-09-13
Tisha Bryan
My unit started running continuously so I called Soft Water Specialists. Jason came out promptly and fixed the problem in less than an hour. I’m very satisfied with the service, especially since it’s service after the sale (my unit is 3-yrs old.)
Tisha Bryan
2022-08-30